The Maplegrove Inn FAQ
We can’t wait to welcome you to the Maplegrove Inn! We pride ourselves on creating a relaxing and enjoyable environment for all our guests so please read through to answer any questions you may have about your stay.
Guest Experience
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Check-in time is 3 PM to 7PM. Please call us directly ahead of time at 506-882-1854 to request exceptions.
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Check-out time is 10 AM unless you have made arrangements ahead of time.
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Children over the age of 5 years are welcome and are counted as a full guest in terms of room occupancy.
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Unfortunately, no pets are allowed.
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Yes, breakfast is included for all guests. Please see our menu options on our breakfast page.
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Breakfast is 7:30-9:00. You can find the full information on our breakfast page.
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At this time, dinner service is not provided at the inn. Please make sure that you have planned accordingly. A list of restaurants within a 30 minute drive from the inn is available upon request. We will happily give you our recommendations.
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Due to being owner-operators, we complete every aspect of our business including housekeeping. Housekeeping room services are typically not completed for short stays of 1-2 days. For longer stays, housekeeping room services will NOT be provided if a do not disturb sign is placed on the door. We will tidy the room on Day 3 and replenish room supplies including towels and toiletries. Regardless of length of stay, please do not allow trash to accumulate in your room, especially food items. Please empty room trash daily and place in bins located in the upstairs hallway and reception area. We pride ourselves on maintaining an impeccably clean and inviting home, please contact us at once with any housekeeping concerns.
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The Maplegrove Inn is a non-smoking property. Please do not smoke in our rooms, indoor common areas or anywhere on our grounds. We take clean air extremely seriously. A $250 CAD cleaning fee will be charged for smoking violations.
The use of candles or incense in the rooms is also prohibited. -
Yes, we offer complimentary Wi-Fi throughout the inn for all guests. Login information will be provided at check-in.
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Yes, many of our guests arrive the Maplegrove Inn to escape the hustle and bustle of busier lives. Our quiet hours are between 11 PM and 7 AM.
If you enter/exit the inn between these hours, please be mindful of other guests who are sleeping.
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Yes, we live in a beautiful part of the world and do our best to keep it that way. Water is one of our most important natural resources, so we ask that you use it responsibly. A towel on the floor or tub means it will be replaced, a towel on the rack will be used for another day. Please do not place wet towels on the bed or antique furniture.
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Guests must wear shirts and shoes at all times when in common areas.
Payments
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All rooms are charged a 15% harmonized sales tax.
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When you book, you will be charged 100% of your total room charge plus 15% tax to complete the reservation.
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If your travel plans change and you must cancel or change your reservation: Call or email us at least 14 days prior to your arrival date (60 days if the entire inn is booked for the same event) for a cheerful refund of your deposit less a $30 bank service charge. If you call or email LESS THAN 14 days (or 60 days as noted above), not including the day of arrival, no refund will be issued. However, we will be pleased to use your deposit to confirm another stay for you (of at least the same duration) within 60 days of your planned arrival date.
Rescheduled bookings are not eligible for a refund or additional rescheduling.
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We do not currently offer giftcards, but you can book and pay on behalf of someone else.
